Terms of Service

Last updated: 8/10/2026

Welcome to PG's Chair ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website (pgschair.com), our booking system, and the hair braiding services we provide. By booking an appointment, submitting a form on our site, or opting in to text messages from us, you agree to these Terms.

1. Services

PG's Chair provides hair braiding and related salon services booked through our online booking system. Service availability, pricing, and appointment durations are subject to change and will be confirmed at the time of booking.

2. Appointments, Deposits & Cancellations

• Booking: Appointments must be requested through our online booking system and are subject to approval. Bookings can be made up to 30 days in advance, with a minimum of 1 day's notice required before your requested appointment time.
• Confirmation: Once approved, you'll have 12 hours to confirm your appointment. Unconfirmed appointments may be released.
• Deposits: A deposit of 25% of the service price is required to secure your booking. If the deposit isn't paid within 1 hour of booking, the appointment is automatically cancelled. We absorb standard payment processing fees — the deposit amount shown at booking is what you pay.
• Cancellations: Appointments may be cancelled with at least 24 hours' notice at no charge. Cancellations made with less than 24 hours' notice are subject to a fee equal to your deposit, charged automatically to your deposit or a card on file. You can cancel your appointment yourself through the booking site.
• Rescheduling: Appointments may be rescheduled with at least 24 hours' notice. Rescheduling is not available on the booking site — to reschedule, please call us directly.
• No-shows: No-shows are treated the same as late cancellations — the same deposit fee applies. No-shows are recorded separately from cancellations for our internal records, but the fee is identical.
• Late arrivals: There is no automatic fee for arriving late. If you're running behind, please contact us as soon as possible — depending on how late you are, we may need to shorten your service or, if the delay is significant, treat the appointment as a no-show under the policy above.
• Waitlist: A waitlist is available if your preferred time isn't open.

3. Intake Forms & Health Disclosures

Before your first appointment, you'll be asked to complete an intake form covering hair and scalp health, allergies, and service preferences. Accurate and complete answers help us provide safe, appropriate service. Failure to disclose relevant allergies, scalp conditions, or sensitivities may affect the outcome of your service, and PG's Chair is not responsible for reactions or complications arising from undisclosed conditions.

4. Service Outcomes & Redo Policy

• Braiding styles vary based on hair type, density, length, and condition; we'll discuss what's realistic for your hair during consultation.
• If you're not satisfied with your style, please contact us within 24 hours of your appointment so we can make it right. We'll offer a free correction for issues related to our workmanship (e.g., uneven parts, slipping braids, install errors). Corrections must be scheduled within 7 days of your original appointment. This policy does not cover normal wear, styles that have been altered or restyled at home, or requests to change the style/size you originally chose (that's a new service, not a correction).
• Extensions/braiding hair provided by the client are used as-is; we are not responsible for the quality of client-provided hair.

5. Text Messaging (SMS) Terms

By opting in to text messages through our website or intake form, you agree to receive text messages from PG's Chair at the phone number you provide, including appointment reminders, booking confirmations, and promotional offers.

• Message frequency: Varies.
• Message and data rates may apply based on your mobile carrier and plan.
• Reply STOP at any time to unsubscribe. You will receive one final message confirming your opt-out, and you will not receive further messages unless you opt in again.
• Reply HELP for assistance, or contact us at info@pgschair.com or (586) 843-8057.
• Consent to receive text messages is not a condition of purchasing any service.
• Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• For more on how we handle your information, see our Privacy Policy.

6. Photos & Portfolio Use

We may take photos or videos of your hairstyle for our portfolio, website, or social media, but only with your separate opt-in consent collected at intake — not as a condition of booking. See our Privacy Policy for how we handle and let you withdraw that consent.

7. Payments

We accept cash, credit/debit cards, and Cash App, Zelle for in-person payment. Online bookings require a 25% deposit paid by card via Stripe at the time of booking; the remaining balance is due at your appointment and can be paid by cash or card.

Refunds: Deposits are non-refundable for late cancellations or no-shows (see our cancellation policy). Refunds, when warranted, are issued via the original payment method at the discretion of PG's Chair or the service provider. Cash payments are handled on a case-by-case basis at the same discretion.

8. Third-Party Services

We use third-party platforms to operate our business, including a booking and client-management system (Bella Booking) and SMS messaging services. Your information may be processed by these providers as described in our Privacy Policy.

9. Limitation of Liability

To the extent permitted by law, PG's Chair is not liable for indirect, incidental, or consequential damages arising from your use of our services, website, or booking system. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

11. Contact Us

Questions about these Terms? Contact us at:
info@pgschair.com
(586) 843-8057
26330 Gratiot Ave, Roseville, MI 48066